Frequently Asked Questions

Everything you need to know about shopping with Isalis.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your pieces sooner.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items and intimate apparel are final sale.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.

How do I know which size to choose?

Each product page includes a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.

Can I modify or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installments through Afterpay.